WARRANTY AND RETURN POLICIES
FX-AA PRODUCT WARRANTY POLICY:
At FX-AA, we put great effort into selecting lighting products that perform superiorly to other alternatives in the big truck market. They compete price-wise with the most reputable online options, but they notably outperform most of them in illumination power and durability under intensive use and high vibration levels. They are meant for commercial trucks.
We are also a company that believes in sustainability; therefore, our goal is to know the source of the error to avoid repeating it in the future.
We take great care in recommending a specific product for a designated function on your truck (application). In that way, we also ensure superior performance and durability. For example, the same LED bulb type could perform marvelously on your high beams and not outstandingly on your projector low beams. In part because of this and because we select good manufacturers, we do not expect returns caused by products malfunctioning, although we know that there are always exceptions to the rule.
Our warranty periods are conservatively set, and that is taking into account that commercial trucks night-ride ten times more than a commuting vehicle. Typical online suppliers may offer better ones, but the question is: Do they know that fact? We think most of them don’t!
We also take great care validating with you that you have selected the right product. Even though we try to consider all the lighting variants (applications) for a specific heavy truck model on our website, experience tells us that a pre-shipment contact is needed to confirm bulb type to avoid wrong selections.
It might also happen that the product malfunctions or fails right after installation. If that is so, the first thing to do is check for mistakes. Is polarity right?, Are decoders required? Is the bulb in the correct position? We try to put all these details in our online offer for each specific truck product/application, but we may have flaws. If you fail to make your product perform properly, please get in touch with us. It may be just a simple fix, and you will save time.
At last, if the product actually malfunctions or fails during its warranty period, we will ask for some “sacrifice” from you. Of course that we will either replace or refund it (whatever you prefer). However, depending on the type of failure, it may happen that we won’t immediately “close the case.” In most cases, we may want to know in more detail what went wrong and ask you to return the faulty item. If that is the case, once you make the online warranty request on our website, we will email you in no more than three working days a prepaid freight label that you will have to print and stick onto the returning product box. Depending on the case, replacement or refund will happen during or at the end of the process (faulty product delivery and checking). If it is a “known” failure, we will surely replace or refund it at once. If it is a non-expected one, we may ask you to follow the process. It may also happen that we replace or refund the product and kindly ask you to return us the failed item.
As you see, warranties are of great concern to us. We take them seriously. Our products should not fail during the warranty period and even during double that time if properly used. However, errors could happen, and we are committed to rooting amending them without being too much of a burden.
If you want to claim the warranty of a product, you can make your request HERE.
FX-AA PRODUCT RETURN POLICY:
We put great effort into selecting lighting products that perform superiorly to other alternatives in the big truck market; we, therefore, do not expect returns caused by higher performance expectations.
We also take great care validating with you that you have selected the right product. Even though we try to consider all the alternatives for a specific heavy truck model’s lighting application on our website, experience tells us that a pre-shipment contact is needed to confirm bulb type to avoid wrong fittings.
However, it might happen that you are not satisfied with the product performance. In those cases, we are willing to receive the product back and make the corresponding refund if the return request is made within 30 days from the order date.
Once you make the online return-refund request on our website, we will email in no more than three working days a prepaid freight label that you will have to print and stick onto the returning product box.
Once we receive the product back, we will issue the corresponding refund in no more than two working days.
If you want to return a product, you can make your request HERE.